Overview
Understand the essential tasks for getting started with Givetly, including creative guidelines, embedding details, and more.
Platform Basics
Learn the fundamental steps for using Givetly, along with guidelines for creative inputs, embedding instructions, and additional features.
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Getting Started
Ready to begin with Givetly? If you have an account, we suggest reviewing the onboarding guide which walks you through a ten-step account setup process.
Don’t have a Givetly account? Contact our sales team to find the best account options for your organization.
Features
Givetly offers seven core features designed to optimize the donor experience and increase revenue for your organization.
Campaigns
Create Campaigns in 22 different languages for each of your fundraising activities, using our advanced Checkout form either as a modal overlay or on a dedicated Campaign Page. Givetly’s AI-powered Checkout personalizes donation asks, includes upsell tools for recurring donations, and supports modern payment methods with robust fraud protection and encryption. Learn more →
Elements
Elements is a library of UI components for fundraisers and nonprofit marketers. Easily add buttons, sliders, progress bars, and other features to your website without any coding. Learn more →
Payment Methods
Offer popular payment methods that increase conversion. Givetly supports activation for cards, wallets, bank transactions, and crypto. Learn more →
Donor Portal
The Donor Portal is a self-service dashboard for supporters to view and manage their donations and fundraisers. It includes features to retain supporters and reduce the chances of recurring donation cancellations. Learn more →
Languages
Localize your donor experience into 22 languages, ensuring accessibility for supporters globally. Learn more →
Dashboard
The Givetly Dashboard provides instant access to fundraising insights, donation management tools, account settings, and more. Learn more →
Integrations
Sync donations from Givetly with other applications using built-in integrations for Salesforce, Blackbaud products, Zapier, and over 10 other platforms. Learn more →
Pricing Model
Givetly provides per-transaction pricing, customizable according to your organization’s processing volume.
Per-transaction pricing offers a scalable approach to online fundraising, where you pay a small percentage fee per successful donation instead of high upfront costs.
Givetly pricing overview:
- Transaction-based
- No upfront costs
- No setup fees
- No subscription fees
- No contractual obligations
Account Types
Your transaction fee is based on your Givetly account type. Self-Managed Accounts have a fixed 4% transaction fee, while Custom Accounts have rates based on online donation volume.
Both account types have access to all Givetly features.
| Account Type | Transaction Fee | Best For |
|---|---|---|
| Self-Managed | 4% per transaction | Organizations processing less than $500,000 USD/year |
| Custom | Custom rate based on volume | Organizations processing more than $500,000 USD/year |
Support
Givetly offers free 24/7 email support to all users. Custom Accounts may access additional support resources, as detailed below.
| Support Type | Self-Managed Givetly | Custom Givetly |
|---|---|---|
| Email Support | 24/7 | 24/7 prioritized |
| Documentation Access | Yes | Yes |
| Dedicated Engineer | No | Yes, during onboarding |
| Customer Success Manager | No | Yes |
| Phone, Text, Video Support | No | Yes |
For inquiries, email our support team.
Technical Information
Essential technical details about the Givetly platform.
Browser Compatibility
Givetly incorporates modern web technologies to provide optimized giving experiences across various devices and browsers. Officially supported browsers include:
| Browser | Minimum Supported Version |
|---|---|
| Apple Safari | 13.x |
| Google Chrome | 75.x |
| Microsoft Edge | 80.x |
| Mozilla Firefox | 80.x |
Other browsers may work but are not officially supported.
In-App Browsers
Givetly’s Checkout modal and other features are compatible with in-app browsers, although some payment options might not be visible due to app or device limitations.
Processing Capacity
Givetly can process and validate up to 200 real-time transactions per second, scalable to 1,000 transactions per second on high-volume days like GivingTuesday and December 31st.
Legal
Information about how Givetly protects your privacy, usage policies, and account management.
For legal inquiries, email us.
Data Processing Addendum
A Data Processing Addendum (DPA) is a contract outlining the responsibilities of Givetly and its customers regarding personal data processing, ensuring compliance with data protection laws.
To request a signed copy of Givetly’s DPA, email our support team.