Profile
Settings for the profile section of Donor Portal
Explore profile settings within the Donor Portal.
Overview
The Profile section in the Donor Portal allows supporters to edit the following attributes of their supporter profile:
- First Name
- Last Name
- Email Address
Email addresses must be unique. A supporter cannot use the same email address for multiple Donor Portal accounts.
When a supporter updates these details in the Donor Portal, their records in the Givetly Dashboard are correspondingly updated. The new information will apply to their active recurring donations but will not change previous donation records. If a supporter downloads a past donation’s PDF receipt, the document will display the user’s original details. This approach prevents errors when supporters claim tax deductions and use Givetly receipts as evidence.
Supporters can opt to apply their updated email for receiving future donation receipts directly within the Donor Portal. This preference is enabled by default.